Privacy policy

Last updated on January 05, 2024

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that use our Google Sheets™ add-on, Microsoft Excel™ add-in, website or app?

When ordering or registering on our site, using our add-in for Microsoft Excel, using our add-on for Google Sheets, or as appropriate, you may be asked to enter your name, email address, profession, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, respond to a survey, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

- To improve our website in order to better serve you.

- To allow us to better service you in responding to your customer service requests.

- To quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.We use regular Malware Scanning.Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We use cookies to:

- Help remember and process the items in the shopping cart.

- Understand and save user's preferences for future visits.You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users. We may also release information when it's release is appropriate to comply with the law in the United States.

Google API Services User Data Policy Compliance

In alignment with our commitment to safeguarding your privacy and in compliance with Google's requirements, we are transparent in our application's use and transfer of information received from Google APIs. This adherence to the Google API Services User Data Policy, including the Limited Use requirements, ensures responsible and transparent handling of your data, especially concerning the sensitive and restricted scopes of data we might access.

OpenAI Services Use and Data Handling

Our application utilizes services provided by OpenAI, including Generative Pre-trained Transformer (GPT) models, to enhance our offerings. We are committed to responsibly handling any data processed by OpenAI services, in line with our privacy policy and OpenAI's data usage policies.

Data Sharing and Privacy:

  • User Consent: We explicitly obtain consent from our users before processing any data through OpenAI services. This includes clear information on what data is collected, how it is used, and the option for users to opt out.
  • Data Use: We limit the use of information processed by OpenAI services to necessary functionalities within our app, ensuring data minimization and privacy preservation.
  • Transparency: Our use of third-party services, like OpenAI, and their impact on your data are disclosed openly. For more information on OpenAI’s privacy practices, please refer to OpenAI's Privacy Policy.

Explicit Consent and Third-Party Data Sharing

  • Clear Disclosure: We clearly describe in our app’s privacy policy and user interface what data is shared with third-party tools, including but not limited to AI models and other analytics services.
  • Acquiring Explicit User Consent: Before any data sharing occurs, we ensure to obtain explicit consent from our users. This process includes providing detailed information about the data to be shared, the purpose of sharing, and the third-party tools involved. Users have the right to decline sharing and can withdraw their consent at any time.
  • User Control: Users are informed about how their data is being used and are provided with straightforward options to opt out of data sharing with third parties. We prioritize user control and autonomy regarding their personal information.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

- Within 7 business daysWe also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or serviceTo be in accordance with CANSPAM, we agree to the following:
  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.If at any time you would like to unsubscribe from receiving future emails, you can email us at
  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contact us

If you have any questions or suggestions about our privacy policy or want to know more information about Personal Information we hold, please contact us at admin@sheetsavvyai.com.